Policies & Payments

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.

Accepting AmericanExpress Accepting Discover Accepting MasterCard Accepting Visa

CareCredit

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

ScratchPay

ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.

Medication Refill Policy

To improve patient care, we please request a refill for your pet’s medication(s) in one of the following ways:

1. For pick-up prescriptions, please request a refill with 24-48 hours’ notice by leaving us a voicemail at (910) 399-2934, texting, or emailing.

2. You can also request a refill through our online pharmacy, Vetcove, with a 24-—to 48-hour notice and your pet's medication and products will be shipped right to your door. Note that Vetcove does not offer refunds or accept exchanges. Shop Now >

3. A written script can be provided for you to take to a pharmacy of your choice. We do not fax or call prescriptions to other pharmacies.